Privacy Policy

1. Information We Collect

• Personal Identification Data: Name, passport details, date of birth, nationality, contact details (address, phone, email).
• Travel Preferences: Accommodation, dietary needs, special assistance requests, preferred activities.
• Payment Information: Credit/debit card details, bank information, billing address.
• Technical Data: IP address, browser type, operating system, cookies, and analytics data when using our website.
• Sensitive Information: Health-related data (e.g., medical conditions, allergies) where required to provide tailored services.

2. How We Use Your Information

• Process bookings, reservations, and payments.
• Provide personalized travel itineraries and services.
• Communicate with you regarding your travel arrangements.
• Ensure compliance with immigration, visa, and security requirements.
• Improve our website, services, and customer experience.
• Send marketing communications (only if you have consented).

3. Data Protection & Security

• We implement appropriate technical, administrative, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
• Payment transactions are encrypted and processed securely through trusted payment gateways.
• Access to personal data is restricted to authorized staff and service providers who require it to deliver contracted services.

4. Data Sharing & Disclosure

• We do not sell your personal information. However, we may share it with:
• Service Providers: Hotels, transport companies, guides, airlines, insurance providers, and other third parties necessary to fulfill your booking.
• Legal Authorities: If required by law, regulation, or government request (e.g., immigration, customs, or security checks).
• Business Partners: Trusted partners who help us deliver our services under strict confidentiality agreements.

5. International Data Transfers

As a travel company, we may transfer your personal data outside Sri Lanka to service providers in other countries. In such cases, we will take all reasonable measures to ensure your data is protected in accordance with applicable data protection laws.

6. Data Retention

• We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
• Travel-related information is generally retained for 2 years after completion of services, unless longer retention is required by law.

7. Your Rights

• Access and request a copy of the personal data we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your personal data (subject to legal or contractual restrictions).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with a relevant data protection authority if you believe your rights have been violated.

Traveluxe (Pvt) Ltd

8. Cookies & Website Tracking

• Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve services.
• You may adjust your browser settings to refuse cookies, but this may affect the functionality of our site.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date.

10. Contact Us